Terms and Conditions
Dorset Nectar Cider
Terms & Conditions
Terms of Sale, Terms of Camping and Terms of Tours
TERMS OF SALE
PLEASE READ THESE SALE TERMS & CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER
1.1 These Terms and Conditions of sale comprise all the terms of the contract between us for the goods described on the Website and communicated to us electronically by you. The goods supplied from the Website are supplied by Dorset Nectar LLP, a Partnership with principal place of business at Strong orchard, Pineapple Lane, Waytown, Bridport, Dorset, DT6 5HZ and whose VAT registration number is GB 890 2017 40.
1.2 If you enter your credit card details and complete the online checkout process, or accept or consume the goods, you shall be deemed to accept these terms, despite anything to the contrary stated in your order.
1.3 We may amend these terms from time to time by placing appropriate notification on this page.
1.4 If you make any input errors during the placing of your order you will be given the opportunity to check that your details are accurate before you submit your details. It is your responsibility to check that your order is accurate and to supply all relevant information accurately which is necessary to complete the order requested.
1.5 We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
1.6 Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order page at the ‘Checkout’.
1.7 Our acceptance of your order brings into existence a legally binding contract between us.
2.1 We cannot sell alcohol to anyone under the age of 18. When placing an order and before the ‘Checkout’ process can continue, you will be required to confirm that you are at least 18 years old and that you are not buying alcohol for someone who is under 18 years old.
2.2 At present, we cannot accept online orders for delivery of goods outside of the United Kingdom (UK). Please contact us at firstname.lastname@example.org or telephone us on 01308 488382 if you wish to purchase cider for export from the UK.
- Price and Payment Options
3.1 The prices payable for goods that you order are as set out in our Website.
3.2 All prices are in UK Sterling and are inclusive of Value Added Tax, unless otherwise specified
3.3 Delivery charges to most locations on the UK mainland, excluding those listed below, is £6.90 for orders in respect of goods up to the weight of 20Kg. Delivery to addresses on mainland UK is free for orders above £100.00. Please contact us for current delivery prices to the following UK postcode areas:
- AB: Aberdeen
- BT: Belfast (Northern Ireland)
- FK: Falkirk
- HS: Hebrides
- IV: Inverness
- KA: Kilmarnock
- KW: Kirkwall
- PA: Paisley
- PH: Perth
- PO: Isle of Wight (mainland Portsmouth postcodes are subject to the delivery charges detailed above)
- TR: Isles of Scilly (mainland Cornish postcodes are subject to the delivery charges detailed above)
- ZE: Lerwick, Shetland
3.4 We reserve the right to increase the price of the goods from time to time, notice of which will be placed on our Website.
3.5 We accept payment by Visa, Mastercard, Maestro and Visa Delta. Our online payment functionality is provided by Stripe. Your payment card details are captured securely and at no time do our employees or any person within our company see any of these details other than the card type and the last four digits of the card number.
3.6 We recognise your right to cancel any payment made to us through the fraudulent use of your card by a third party.
- Right for you to cancel your contract
4.1 You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth day from the date you receive the ordered goods, provided the bottles are not opened and the seals on the bottles are not broken.
4.2 You cannot cancel your contract if:
4.2.1 the goods you have ordered have been made specifically custom made to your order from their usual generic form
4.2.2 the goods have been opened by you; or
4.2.3 the goods have been altered or damaged by you in any way.
4.3 To cancel your contract you must notify us in writing at email@example.com or by telephone on 01308 488382.
4.4 If you have received the goods before you cancel your contract then unless, under Clause 4.2, you do not have a right to cancel you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
4.5 All goods must be returned in their original condition and wrapping, therefore please take care when unpacking goods and repacking.
4.6 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
- Cancellation by us
5.1 We reserve the right to cancel the contract between us if:
5.1.1 we have insufficient stock to deliver the goods you have ordered;
5.1.2 we do not deliver to your area; or
5.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5.3 Whilst we will endeavour to ensure that our Website reflects actual stock levels, there is a possibility of an item becoming unavailable before we are able to process your order. In such a case, we will substitute what we feel is a suitable item of equal or greater value. If you receive an unsatisfactory substitute you may return this item at no cost to yourself and obtain a full refund for the item returned.
- Delivery of goods to you
6.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order at the ‘Checkout’.
6.2 Delivery will be made as soon as possible after your order is accepted (usually dispatched within 2 working days from the date the order is accepted) and in any event within 30 days of your order. Please note that at those times of the year when high volumes of orders are being placed, e.g. Christmas, Easter etc., we cannot always guarantee delivery within the usual timeframe as we are dependant on the courier.
6.3 Our courier will normally deliver between 9am and 5pm, Monday to Friday. If you are not at the delivery address, the courier will endeavour to leave the parcel in a safe place for which you can provide instructions for at the ‘Checkout’.
6.4 You will become the owner of the goods you have ordered when we have received payment in full for the goods and they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.
7.1 Vouchers must be redeemed no later than the date indicated on the voucher. This will appear either as a ‘Valid To’ date or an ‘Expiry’ date. If your voucher has expired please call 01308 488382 (Monday to Saturday 10am to 5pm)
Specification and Liability
8.1 The images, digital copies, descriptive matter and specifications of the goods contained on the Website are posted for the sole purpose of giving an approximate idea of the goods and you acknowledge that there may be slight differences. They will not form part of this Contract.
8.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or by email at firstname.lastname@example.org of the problem within 2 days of the delivery of the goods in question.
8.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
8.4 If you notify a problem to us under this clause, our only obligation will be, at your option:
8.4.1 to make good any shortage or non-delivery;
8.4.2 to replace or repair any goods that are damaged or defective; or
8.4.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
8.5 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this Clause and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under Clause 7.4.3 above.
8.6 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
8.7 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
- Events beyond our control
9.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, failure of ISP or telecommunications provider, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulations or direction, flood, fire, storm, act of God, explosion or accident, or acts of terrorism.
10.1 Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at Dorset Nectar, Strong orchard, Pineapple Lane, Waytown, Bridport, Dorset DT6 5HZ and all notices from us to you will be displayed on our Website from to time.
11.1 If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Conditions will not be affected.
12.1 We adhere to the procedures set out in the UK Data Protection Act 1998 in the storage and disclosure of any data to prevent unauthorised access.
12.3 At the stage when you place your order at the Checkout, if you tick the box indicating that you wish to be added to our email mailing list, you are giving us your consent to use your data for occasional marketing and offers. You may unsubscribe at any time by clicking the link in any such email or by contacting us directly.
- Intellectual Property Rights
13.1 All of the copyright in the products and designs, material, documents, site design, graphics, systems, codes and connections contained on our Website or linked to it and the selection and arrangement thereof are owned by or licensed to us, the Website designers or the publishers of those sites to which this Website links. All rights are reserved. You are entitled to electronically copy and to print in hard copy sections of this Website for the sole purpose of placing an order with us or for viewing our product range and not for any other purpose. Any other use of material on this Website, including photocopying, modifying and/or distributing any pages printed off this Website for the purposes other than those noted above, without our prior written consent, is strictly prohibited.
- Third party rights
14.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to these Terms and Conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
- Governing law
15.1 The Contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.
- Entire agreement
17.1 If you are unhappy with any aspect of our service to you, please do not hesitate to contact us by email at email@example.com or telephone us on 01308 488382. If you have a justified complaint regarding a product supplied by us to you then you will need to retain the affected bottles and have these available to return to us if requested before a refund or replacement can be made in which case the collection and replacement costs will be borne by Dorset Nectar. We will respond to any complaints as soon as possible and will endeavour to resolve most issues within 2 workings days. We will keep you informed of progress until a satisfactory resolution has been reached.
TOUR TERMS AND CONDITIONS
1.1 These Terms and Conditions shall apply to tours and tastings and be incorporated and prevail over any other terms and conditions in respect of any tours and tastings supplied by Dorset Nectar LLP, a Partnership whose principal place of business is at Strong Orchard, Pineapple Lane, Waytown, Bridport, Dorset, DT6 5HZ and whose VAT registration number is GB 890 2017 40
1.2 The Purchaser of a Tour is required to agree to these Conditions at the point of purchase. Any individual purchasing a tour for a third party shall be deemed to be acting with consent of each person for whom they are making the purchase, including acting with the authority of each person to agree to these Terms and Conditions on their behalf.
1.3 We may amend these terms from time to time by placing appropriate notification on this page.
- Rights and Obligations of those Purchasing a Tour (the Purchaser of a Tour)
2.1 The Purchaser of a Tour shall only be permitted to access areas of the orchard, Cider Farm and barns that form part of the Tour and the Purchaser of a Tour agrees not to access any other area of the Dorset Nectar Cider Farm.
2.2 The Purchaser of a Tour hereby agrees:
2.2.1 not to carry out any activity whilst in the vicinity of the Cider Farm which is damaging, dangerous, offensive, noxious, illegal or immoral or which is or may become a nuisance to Dorset Nectar or other visitors to the Cider Farm.
2.2.2 not to bring into Dorset Nectar and/or Tour any animals not on leads or any food, drink or litter without prior consent from a Dorset Nectar employee.
2.2.3 to comply with all instructions of any Employee and/or Tour official of Dorset Nectar Cider Farm
3 Dorset Nectar’s rights and obligations
3.1 Dorset Nectar shall have the right to prevent access to or remove from the premises and/or Tour:
3.1.1 any Purchaser of a Tour acting in a way which in the opinion of Dorset Nectar (in its absolute discretion) is unacceptable or reasonably likely to cause damage or injury to either the Purchaser of a Tour or any other visitor (including drunken, harmful, offensive, threatening, disrespectful or violent behaviour);
3.1.2 any Purchaser of a Tour who is breach of any of the Conditions; without any liability to the Purchaser of a Tour by way of compensation, refund, re-admission or otherwise.
3.2 Due to the operational needs of Dorset Nectar in the undertaking of its business as a Cider producer, Dorset Nectar may be required to act on short notice (e.g. for health and safety reasons) and shall be entitled to:
3.2.1 Change the contents of the Tour without notice to the Purchaser of a Tour where such change is required for operational purposes; and/or
3.2.2 close parts of the Tour without notice to the Purchaser of a Tour for the purposes of cider, juice or vinegar production, harvesting, labelling and bottling without liability to the Purchaser of a Tour by way of compensation, refund, re-admission or otherwise.
As such Dorset Nectar cannot guarantee that all advertised elements to the Tour will be available.
3.3 We reserve the right to increase the price of the goods from time to time, notice of which will be placed on our Website.
- Purchaser of a Tour’s visit
4.1 The Purchaser of a Tour should arrive no later than 15 minutes before the allocated start time for their Tour and should report to the tour guide upon arrival to show proof of their ticket or voucher. If the Purchaser of a Tour fails to arrive by the allocated start time Dorset Nectar cannot guarantee that an alternative day/time will be available. Dorset Nectar shall make reasonable efforts to transfer the Purchaser of a Tour’s Booking or Group Booking to an alternative day/time but, whether or not this is done, Dorset Nectar shall not be liable to the Purchaser of a Tour for a refund or any other compensation.
4.2 Tours vary in length and Purchaser of a Tours may be outside in the orchard for considerable time and some walking is required. The tour is primarily an outdoor event, so visitors should be suitably attired.
4.3 The Purchaser of a Tour shall only be entitled to take photographs and/or video recordings in the Cider Farm for bone fide private and non-commercial purposes.
4.4 The Purchaser of a Tour shall be solely responsible for his/her personal property and Dorset Nectar LLP shall not be liable for loss of or damage to such personal possessions.
- Suspension and/or termination by Dorset Nectar LLP
5.1 Due to the operational needs of Dorset Nectar LLP in the undertaking of its business as a cider producer, Dorset Nectar LLP may be required to act on short notice (i.e. when there is a late change of operations) and Dorset Nectar LLP shall have the right, at its sole discretion, to:
5.1.1 suspend or cancel the Tour; and/or
5.1.2 close the whole or part of the Cider Farm where considered necessary, whether for operational reasons or otherwise. In such circumstances Dorset Nectar shall endeavour to provide notice to the Purchaser of a Tour (if reasonably possible and where contact details are available) of such suspension, cancellation or closure and the Purchaser of a Tour shall be entitled (at its own discretion) to accept an alternative date/time or to receive a refund. No further compensation shall be payable by Dorset Nectar LLP.
5.2 In the event that Dorset Nectar LLP provides the Purchaser of a Tour with an alternative date/time for the Tour and this is accepted by the Purchaser of a Tour, Dorset Nectar’s obligations to the Purchaser of a Tour shall cease and it shall have no further liability.
5.3 In the event that Dorset Nectar refunds the Purchaser of a Tour’s Booking, Dorset Nectar LLP’s obligations to the Purchaser of a Tour shall cease and it shall have no further liability to the Purchaser of a Tour. For the avoidance of doubt, the refund referred to in this Condition shall be the price paid by the purchaser (for and on behalf of the Purchaser of a Tour) at the time of the Booking.
- Cancellation by the Purchaser of a Tour
6.1 The Purchaser of a Tour shall have the right to cancel an advance Booking, where payment has been made, but it shall not be entitled to a refund. If the Purchaser of a Tour requests an alternative date/time, Dorset Nectar shall make reasonable efforts (subject to availability) to rearrange the Purchaser of a Tour’s Booking but shall not provide any guarantee to this effect or incur any liability to the Purchaser of a Tour for its failure to do so.
6.2 Should it be necessary to cancel or change your booking we require a minimum of 7 days notice.
6.3 If the Purchaser of a Tour cancels a Group Booking, Dorset Nectar shall be entitled to retain any deposit paid by (or on behalf of) the Purchaser of a Tour at the time of the Group Booking, but the Purchaser of a Tour shall not be required to pay the remaining balance. The Purchaser of a Tour may request an alternative date/time for the Group Booking, subject to the terms of Condition 6.1, and shall be entitled to use the original deposit against that alternative date/time for a Group Booking.
7.1 The Purchaser of a Tour shall be liable for all costs, losses and liabilities incurred by Dorset Nectar LLP as a result of any damage to its property caused by the Purchaser of a Tour and/or any actions of the Purchaser of a Tour.
7.2 Subject to Condition 7.4, Dorset Nectar LLP’s total aggregate liability to the Purchaser of a Tour for any cause of action arising out of or in connection with the Contract (whether for breach of contract, strict liability, tort (including negligence), misrepresentation or otherwise) shall not exceed the price paid by (or on behalf of) the Purchaser of a Tour for the Tour.
7.3 Subject to Condition 7.4, Dorset Nectar LLP shall have no liability whatsoever for any indirect, special, consequential or exemplary loss or damage incurred by the Purchaser of a Tour (including, but not limited to, any travel and accommodation costs) arising out of or in connection with the Booking or Group Booking or the suspension or cancellation of the Booking or Group Booking by Dorset Nectar LLP pursuant to Condition 7, whether or not the Purchaser of a Tour knew or should have known of the possibility of such loss or damage.
7.4 Nothing in the Contract shall limit or exclude Dorset Nectar LLP’s liability for:
7.4.1 death or personal injury caused by its negligence; or
7.4.2 fraudulent misrepresentation.
- Warranties and indemnities
8.1 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
8.2 The Purchaser of a Tour shall indemnify Dorset Nectar LLP against (i.e. reimburse Dorset Nectar for) all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by Dorset Nectar LLP (including in respect of any third party claim brought against Dorset Nectar LLP) and arising out of or in connection with any actions of, or damage caused by, the Purchaser of a Tour.
9.1 Dorset Nectar LLP shall have no liability to the Purchaser of a Tour under the Contract if it is prevented from, or delayed in performing, its obligations under the Contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control.
9.2 No variation of the Contract or the Conditions shall be valid unless it is in writing and signed by or on behalf of both Dorset Nectar LLP and the Purchaser of a Tour.
9.3 Notwithstanding that any provision of the Contract may prove to be illegal or unenforceable, the remaining provisions of the Contract shall continue in full force and effect.
9.4 The Contract shall be construed and performed in all respects in accordance with the laws of England and each party agrees to submit to the exclusive jurisdiction of the English courts.
9.5 The images, digital copies, descriptive matter and specifications of the goods contained on the Website are posted for the sole purpose of giving an approximate idea of the goods and you acknowledge that there may be slight differences. They will not form part of this Contract.
9.6 Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our registered address at Dorset Nectar LLP, Strong Orchard, Pineapple Lane, Waytown, Bridport, Dorset DT6 5HZ and all notices from us to you will be displayed on our Website from to time.